It is the aim of Motor Republic to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
To register a complaint contact us by either:
calling us on 0121 794 9073
or write to us at 5 The Croft, Buntsford Drive, Bromsgrove, B60 4JE
If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.
We are members of the BVRLA, our membership number is 1463.
Any unresolved disputes may be referred to the BVRLA.
The BVRLA will aim to resolve the matter using the information presented by both parties to the dispute.
Any information from the member should be sent to the BVRLA within five working days.
Based on the information available, the BVRLA will provide both parties with its findings and recommendations. The BVRLA aim to resolve complaints through the Conciliation Service within 30 days.
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.
T: 0121 794 9073
F: 0121 27 53 867
5 The Croft
Motor Republic is a trading style of National Fleet Services Limited.
Motor Republic are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 680691
Registered in England & Wales with company number : 03247145 | Data Protection No : Z5088418 | VAT No : 695548379 | BVRLA Registration Number : 1463
Registered Office : 5 The Croft, Buntsford Drive, Bromsgrove, B60 4JE
Copyright © 2019 Motor Republic, All rights reserved.