It is the aim of Motor Republic to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.
This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.
If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.
We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.
To register a complaint contact us by either:
calling us on 0121 794 9073
or write to us at 5 The Croft, Buntsford Drive, Bromsgrove, B60 4JE
If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.
If you have any questions in relation to our Complaints Handling Procedure, please contact us in writing at the address on the contact page of our website.
* All offers are subject to change at any time, you must be 18 or over and finance is subject to status, vehicle availability and terms and conditions apply. We can introduce you to a limited number of finance companies, a commission may be received. Failure to maintain payments may result in termination of your agreement and the vehicle being returned, this could affect your credit rating and make it more difficult to obtain credit in the future. All prices correct at time of publication. All vehicle images and car descriptions on this site are for illustration and reference purposes only and are not necessarily an accurate representation of the vehicle on offer. VAT at 20% may be payable. You should try and estimate the distance you will travel as accurately as possible to try and avoid excess mileage charges at the end of your contract. Only regulated business will fall under the jurisdiction of the Financial Conduct Authority.
T: 0121 794 9073
F: 0121 27 53 867
5 The Croft
Motor Republic is a trading style of National Fleet Services Limited.
Motor Republic are a credit broker and not a lender, we are authorised and regulated by the Financial Conduct Authority. Registered No : 680691
Registered in England & Wales with company number : 03247145 | Data Protection No : Z5088418 | VAT No : 695548379 | BVRLA Registration Number : 1463
Registered Office : 5 The Croft, Buntsford Drive, Bromsgrove, B60 4JE
Copyright © 2017 Motor Republic, All rights reserved.